Episode 22 | Wichita Chamber Business Accelerator

It all began with a single, humble restaurant in west Wichita, but now Freddy’s Frozen Custard and Steakburgers has grown to over 400 locations all across the United States. On this episode hear directly from co-founder and COO Scott Redler on how this business came to be and how the approach they took that brought them so much success. Co-hosts Don Sherman and Ebony Clemons-Ajibolade grill (see what we did there?) Scott on everything from the origin story to their recent acquisition. At Freddy’s, frozen custard is such a signature part of the menu that it’s included in the name. But surprisingly, the Freddy’s story doesn’t begin with dessert. It all started with a main course back in the 1950’s. Wichita, Kansas is a historical landmark in the hamburger’s march to prominence and home to WWII veteran Freddy Simon. The savory steakburger is inspired by the 50's style staple and reminiscent of an era focused on quality, cooked-to-order meals that bring families and loved ones together. Freddy’s sons Randy and Bill Simon, and accomplished restauranteur, Scott Redler, worked tirelessly to recreate the recipe that lived up to the timeless standards of their Father's generation. Today, thousands gather at Freddy’s for food and fellowship that fills their stomach and warms their soul.

Freddy’s Frozen Custard and Steakburgers
(316) 719-7800
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Chamber member since 2013

On this episode we discuss:

• Doing things the Freddy’s Way
• How always looking for improvement led to making the hot dog better
• The strategy about french fries
• How Scott knew it was time to franchise
• How to choose a franchisee
• Building a culture and mission into your organization
• The “no jerk” rule
• The importance of teaching our children the right values to set them on a path to success
• The reward of seeing others succeed
• Reinvesting profits with guest driven decisions
• A major donation to Butler County Community College
• Acquisition talk
• The Wichita quality of life
• How a PMA is critical to success
• HPA/LPA in business
• The power of consistency

Learn more about the Freddy’s Frozen Custard and Steakburgers on their website and like them on Facebook and follow them on Twitter, Instagram and LinkedIn.

Listen on popular podcast directories and aggregators, including Apple Podcasts, Spotify, Google Podcasts, Stitcher, Pandora, and ICT Podcast Network or using the player above. Send feedback on this show and/or suggestions for future guests or topics by leaving a review on Apple Podcasts or emailing communications@wichitachamber.org.

Preview:

Wichita Chamber Business Accelerator is a weekly podcast devoted to supporting and learning from area business owners. Released every Wednesday, it's produced by Forge Podcast Co, managed by the Wichita Regional Chamber of Commerce and sponsored by Evergy.

Learn more about this podcast series by visiting our January 7 blog post.